5 CX Tips for Creating Exceptional Holiday Experiences
Written by: Tony Johnson, Co-Managing Partner and Chief Experience Officer, 4xi Global Consulting. Tony Johnson is an award-winning speaker and author on the topics of Customer Experience (CX), Employee Engagement (EX) and Leadership. Tony speaks to thousands annually and has been featured on ABC News and Fox News. He is available to help with your […]
Maximize Your Midday: How to Turn Lunch into a Profit-Driving Daypart
Before diving into your next lunch rush, take a moment to think about your restaurant’s lunch profitability. Are you truly maximizing one of your most habit-driven and profitable dayparts, or just getting through the midday hustle? Did you know that lunch is when 31% of people go to restaurants? According to recent Technomic insights, lunch […]
5 Things Independent Restaurant Operators Should Be Doing Right Now
This October restaurant checklist for independent operators is your guide to making the most of the season, from fall flavors to year-end planning. October is that sweet spot in the restaurant calendar. The air’s cooler, menus are cozier, and the holidays are right around the corner. For independent restaurant operators, it’s the time to get […]
10 Ways Independent Restaurants Can Cut Costs Without Cutting Corners
Running an independent restaurant isn’t for the faint of heart. Between rising food costs, difficulty finding and keeping good employees, and utilities that seem to creep higher every month, it’s no wonder operators often feel like their margins are getting smaller faster than their prep list. The good news? Cutting costs doesn’t have to mean […]
How Independent Restaurants Can Stay Ahead of Supply Chain Disruptions
Equipment and supply delays can hit restaurants hard—whether it’s waiting weeks for a fryer repair or scrambling to find takeout containers during a game day rush. If you’ve felt the pressure of delays, you’re not alone—and you’re not powerless. From missing patio serviceware to ovens breaking mid-brunch, supply chain hiccups can throw even the most […]
10 Cost-Saving Strategies to Strengthen Your Independent Restaurant
Smart solutions to protect your margins and boost profitability Running an independent restaurant has always required balancing passion with practicality—but in today’s environment of rising food costs, labor shortages, and operational pressure, cost-saving strategies for independent restaurants are more critical than ever. These strategies can help reduce unnecessary expenses, improve efficiency, and keep your business […]
Customer Retention for Restaurants: How to Keep Guests Coming Back
For independent restaurant operators, building a loyal customer base is more important than ever. In an industry where 50% of restaurants struggle with repeat customers, loyalty programs can be a game-changer. In fact, 41% of sit-down restaurant diners consider loyalty programs when choosing where to eat. Additionally, 61% of delivery customers say loyalty program membership […]
A Clean Restaurant Is a Profitable One: Hygiene Drives Guest Loyalty
Imagine this: A couple walks into your restaurant for the first time, excited to try your signature dish. The ambiance is inviting, the service is warm, and their order is placed. But as they sit down, they notice a sticky residue on the table. The menus have smudges, and a quick trip to the restroom […]
How Independent Restaurants Can Get Pricing Like the Big Chains
Independent restaurant operators are up against rising costs—95% of restaurants said food prices were a major challenge in 2024, and 95% of operators felt the squeeze of inflation. But here’s the good news: you don’t have to be a big chain to get big-chain pricing. With the right strategies and partnerships, independent restaurants can unlock […]
7 Ways to Boost Restaurant Traffic as a Dining Alliance Member
51% of restaurants reported declining traffic. This blog dives into the different ways you can boost restaurant traffic (and sales!) as a Dining Alliance member! For independent operators, finding innovative ways to bring customers back through the doors can be daunting. But as a Dining Alliance member, you have access to tools, partnerships, and strategies […]